Q. Do you have a cancellation and refund policy?
A. Excursions In Jamaica will honor cancellations given three days prior to your reservation. These must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address. Any cancellations caused by “illness” at the time of Excursion will require a medical certificate from your Ship’s Doctor and can be presented at the time of excursion by group member(s) or faxed to our office in which case you will not be charged full excursion charges.
Deposits are kept on credit up to one year and may be used for a future reservation.
Deposits are refundable under the following conditions:
- Cruise Ship cannot come into the Ports of Ocho Rios, Falmouth or Montego Bay due to inclement weather
- The operator cancels the Excursion or if the Excursion cannot take place due to inclement weather.
The operator(s) of the Excursion reserves the right to determine when cancellation of an Excursion is necessary. If the excursion is cancelled by the Tour Operator or due to inclement weather, you will receive a cancellation advice from Excursions In Jamaica and you must respond within ten days to obtain full deposit refund. The refund will be credited to the Credit Card used to reserve the Excursion.
Please Note!!
Cancellations of excursions by Cruise liners do not necessarily mean that our Excursions of the same type are cancelled. After disembarkation, proceed to the meeting area at the Port and our guides will advise you if the Tour Operator has cancelled. If your Ship arrives early or late, all passengers must make their way to the meeting area irrespective of the time stated in the reservation or call the Excursions In Jamaica Representative at the contact numbers provided in your confirmation.
Saturday, November 16, 2024
It's Easy as A B C
A. View and select by clicking on the excursion of your choice
B. Complete our Reservation Request Form and submit for availability
C. Make only a small deposit online and pay the balance when you arrive. It’s that simple!
After you have made your deposit we will send you a confirmation voucher.